• Lesson: Address sources of unplanned work, and quantify the economic impact of having a shared service.
  • Plot the time-to-completion for your large, medium, and small work items.
  • Why? Development is faster, but that has no bearing on 1) making the right product decisions, and 2) working to realize benefits.

    Source: https://hackernoon.com/why-isnt-agile-working-d7127af1c552